Hear it straight from your clients
Your clients see your people at their best and their busiest. Invite them to nGAGE and they rate every sprint, in the app or right from an email. Their feedback counts toward growth and reviews.
Best of HR Excellence
Category Excellence Award
Top 50 Best Practices in the World
The view from outside your walls
Peers and managers see a lot. Clients see the results. Adding their voice gives you a fuller, fairer picture of how your people and teams perform.
For individuals
Clients rate the people they work with directly.
For teams
Clients rate the team as a whole, sprint after sprint.
For reviews
Client ratings show up in each person's annual review, with the weight you choose.
Two easy ways to rate a sprint
Clients pick whatever suits them. Either way, their rating lands in the right project.
Log in to nGAGE
Invite your clients and they get their own login. They see each sprint's goal, what was delivered and every task, then rate it on the web or in the iOS and Android apps.
Or rate right from email
No login needed. nGAGE sends a custom email where clients add a rating and a comment without leaving their inbox. Hit send, and it shows up in the project's client feedback automatically.
Every sprint, rated and explained
Clients see the same sprint data your team does, so their rating reflects what was actually delivered.
Checkout looks great and the team kept us in the loop. Would love the address fix sooner next time.
Solid sprint. Saved cards already cut our checkout time.
Launch the new one-page checkout and add saved payment methods for returning shoppers.
| ID | Task | Participants | Date | PO rating |
|---|---|---|---|---|
| 1865 | One-page checkout layout | MJDR | Oct 6 | 4.7 |
| 1866 | Save payment methods for returning shoppers | DR | Oct 9 | 4.5 |
| 1869 | Order summary on mobile | PPML | Oct 10 | 4.6 |
| 1870 | Checkout analytics events | JC | Oct 13 | 4.2 |
Ask what you really want to know
Write your own client questions, or start with a simple one like "Was this sprint useful to you?" Clients rate each question and add a comment.
Your own questions
Ask about quality, communication, speed or anything else that matters to you.
People or teams
Point the feedback at the whole team or at one person. It's the same easy flow.
Client feedback counts at review time
Client ratings build up sprint by sprint. In each annual review, you see how a person's client feedback moved over the year, and it carries the weight you set.
Trends across sprints
See whether client ratings are climbing or slipping, for each person and each team.
Weighted in annual reviews
Decide how much client feedback counts toward the overall rating.
People and teams
Ratings for individuals feed their own review. Team ratings show how the group is landing.
Sprint data that fills itself in
Sprint dates, goals, tasks and delivery numbers sync from the project tools your teams already use. Running something built in-house? If it has an API, we can connect to that too.
See Work FeedbackWorks with the rest of nGAGE
Work Feedback
Rate finished work straight from your project tools.
Explore Work FeedbackAnnual Reviews
Run year-end reviews with work feedback, badges and client ratings filled in.
Explore Annual ReviewsPersonal Feedback
Let anyone give, ask for and track feedback across your company.
Explore Personal FeedbackQuestions, answered
How do clients give feedback?
Two ways. Invite them to log in to nGAGE on the web or the iOS and Android apps, or let them reply to a custom email with a rating and a comment. Email feedback is added to the right project automatically.
Can clients rate both people and teams?
Yes. Clients can give feedback to individuals or whole teams, using the same simple flow.
Can we write our own client questions?
Yes. Write the questions that matter to you, or start with "Was this sprint useful to you?"
Does client feedback count in annual reviews?
Yes. Client ratings show up in each person's annual review as a trend over the year, and they carry the weight you set.
Where does the sprint data come from?
It syncs from Jira, Microsoft Planner or TFS. We can also connect to tools you've built in-house, as long as they have an API.
Bring your clients into the conversation
Try Client Feedback and the rest of nGAGE free for 7 days.